Certification of patient journeys

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Certification of patient journeys

 Care ROUTES and improved patient journeys

The current evolution of the healthcare world in our countries obliges the management of hospitals and clinics to think about improving the quality of care offered to their patients while optimising the resources used and controlling their costs. In other words, they must increase the performance of care practices, reduce errors and complications and cut waste. One way of achieving this is to implement the general and cross-cutting quality criteria of the programmes of international quality accreditation bodies. In addition to these general actions, it is necessary for each institution to consider optimising the management and treatment of the diseases most frequently encountered in its usual patient base. It must, with the help of all the players involved, seek out and implement best practices, particularly those arising from Evidence Based Medicine and from the improved rehabilitation after surgery (RAC) programmes. It must standardise its procedures and ensure that care is perfectly coordinated.

Through our experience in many institutions, we will help you to implement this policy in your institution and to make it a reality on the ground.

Through this internationally recognised European accreditation process you will be able to :

  • Improving care management
  • Minimising risks
  • Reduce costs and increase efficiency
  • Increase your income 
  • Attracting new patients
  • Building patient loyalty
  • Attracting qualified staff
  • Showing your competence to the supervisory authorities
  • Increase your visibility and awareness
  • Become a reference in your sector of activity


The certification of patient journeys will assess the quality of patient care for a specific problem, e.g. bariatric surgery, knee replacement (TKR), stroke, throughout the patient's journey within and outside an institution. This certification can be done for a department or even, more specifically, for a doctor or a group of doctors. 

If this pathology, or care, is the subject of a clinical itinerary in the true sense of the word, i.e. with the consensus and collaboration of all the care professions, it is the clinical itinerary that will be certified.

Here are some certifications for patient journeys: 

  • Bariatric surgery
  • Cataract operations
  • Operations of fractures 
  • Hip fracture
  • Infarction of the myocardium 
  • Knee replacement surgery (TKR)
  • Stroke
  • And several others.                        


The certification of the Patient Journey will assess the practices implemented in the work by carers, in line with internationally recognised best practiceand this from the very beginning. consultationns. In particular, the following will be assessed: 

  • inclusion and exclusion criteria during the journey 
  • information for the patient and their relatives 
  • analysis of the benefit/risk balance 
  • the team's responses to the patient's requests 

Essential criteria

  • the essential safety criteria at all stages of the journey: identification, hygiene, management of medicines, etc. 
  • the quality and duration of post-hospital follow-up 
  • comparison of the team's results with international data (benchmarking) 
  • the team's policy on continuous improvement 
  • patient satisfaction 

This certification will help you stand out and give your patients confidence, especially new patients and patients from other regions or from abroad.  

If you have many patients from other countries, a specific module on the care of foreign patients will be part of the guide. This will set you apart from other institutions and ensure that your patients receive a quality service.